“Which? Trusted Traders is an endorsement scheme that recognises trustworthy traders. Every business that applies is assessed by an experienced trading standards professional who makes sure they meet our high standards.” Which? Trusted Traders
The Refurb Property Renovation team is proud to have been rigorously assessed by Which? in 2016, demonstrating that our skills, experience and services meet the high standards required to gain the accreditation. So, what was Refurb assessed on and why does it matter to you?
How Which? assess their trader members;
“The Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them.” Why Use Which?
As reputable property renovation experts in Oxfordshire, we wanted to back up our claims of high service standards with an instantly recognisable badge of trust. We went through various stages of assessment, including:
Credit report: Every part of our business was looked at to ensure we are 100% above board, professional, safe and trusted property renovation experts. Our financial conduct was assessed and judged to meet the standards required.
Customer satisfaction: Although site visits were not carried out, we were required to provide a number of contact details for our customers, who were then randomly selected for a short interview.
Business procedures: Which? checked how we manage our paperwork and policies to make sure we have our customer’s best interests in mind.
Interview and assessment: This was the big meeting, where a professional trading standards representative visited our premises to see us in action. Our admin files were checked, our telephone manner was observed and our site cleanliness and safety procedures recorded.
Report: Within two weeks of starting the process, we received a report outlining the very few actions that we needed to take in order to qualify.
Endorsement: Having passed all the checks we were able to join the scheme, agreeing to the strict Code of Conduct.
As a Which? Trusted Trader, we promise to…
- Uphold all the Which? rules of communication with our customers
- Not pressurise or unduly influence customers to leave positive reviews
- Conduct our services within the scope of our expertise and with upmost professionalism, within agreed timescales
- Comply with the Which? rules of providing quotations for work, including; written quotes, detailing all works, cost breakdown, payment options agreed in advance of work and with fair terms
- Account for all payments received, and request payment only when the work is complete.
The above list of promises continues in greater detail in the Code of Conduct on the Which? website, where you can also see the full Trusted Trader Agreement and further documentation explaining how we will conduct ourselves as an endorsed property renovation company.
Looking for a trusted property renovations team?
With customers across Oxfordshire and neighbouring counties, Refurb specialises in commercial property renovation and home improvements. Our team covers all trades including major building works, structural installations, electrical works, carpentry, plastering and painting & decorating.
Read more about our dedicated teams of experts within our website pages, or call today on 01993 685998.
See our Which? Trusted Traders reviews here: Refurb Property Renovations Ltd reviews.